RETURNS, EXCHANGES & WARRANTY
At RBIA Shades, we want you to feel confident in every pair you purchase. If something isn’t right, we’re here to help.
30-DAY RETURNS
If you’re not completely satisfied with your RBIA Shades purchase, you may return eligible items within 30 days of the original purchase date.
To qualify for a return:
Once your return has been received and approved, your refund will be issued to your original payment method.
Original shipping charges, if applicable, are non-refundable.
Please allow up to 10–15 business days after we receive your return for it to be inspected and processed.
EXCHANGES
Eligible items may also be exchanged within 30 days of the original purchase date.
If the replacement item is more expensive, you will be responsible for the difference. If the replacement item is less expensive, the difference will be refunded to your original payment method.
All exchanges are subject to product availability.
HOW TO START A RETURN OR EXCHANGE
To begin a return or exchange, email us at:
Please include your order number or proof of purchase and let us know whether you would like to return or exchange your item.
Returned products should be securely packaged and include their original packaging and accessories.
We strongly recommend using a trackable shipping method, as RBIA Shades is not responsible for return packages that are lost or misdirected in transit.
Items received that do not meet the requirements of this policy may not be eligible for a refund or exchange.
1-YEAR LIMITED WARRANTY
Every pair of RBIA Shades is backed by a 1-year limited warranty against manufacturing defects, beginning on the original date of purchase.
This warranty covers eligible defects resulting from the manufacturing or workmanship of the eyewear.
The warranty does not cover normal wear and tear, accidental damage, misuse, improper care or neglect.
Examples of damage not covered by the warranty include:
RBIA Shades reserves the right to inspect warranty claims and determine whether the issue qualifies as a manufacturing defect.
The warranty applies only to eligible products purchased directly from RBIA Shades or an authorized U.S. retailer. Proof of purchase may be required.
Prescription lenses, custom-made eyewear and personalized items are excluded from the 1-year limited warranty.
WARRANTY CLAIMS
To submit a warranty claim, contact:
Please include your order number or proof of purchase, a description of the issue and, when requested, photographs showing the defect.
If your claim is approved, our team will provide instructions regarding the next steps.
QUESTIONS?
For questions about a return, exchange or warranty claim, contact our customer service team at:
We’ll be happy to assist you.
